Emergency Repairs

If your property requires emergency repairs, your first step is to contact our office about the problem. If, however, the emergency occurs outside of business hours, please contact our after hours trades in the below tabs immediately.

Once the repairs have been arranged, please make sure you email your Property Manager to inform them of what happened. Please also provide as many details and photographs as possible so that we can make sure the job is correctly assigned and completed on time.

Please ensure that you keep all receipts and invoices and email them through to your Property Manager. If the above process is not followed, you may not be eligible for reimbursement. Please refer to your General Tenancy Agreement Page 6 – Item 33, before proceeding with organising your own repairs.

Please refer to tabs below for our recommended tradespeople for emergency repairs in your area.

What’s an Emergency?

  • a burst water service or a serious water service leak
  • a blocked or broken toilet – if there is not a second toilet within the premises
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Plumbing

A Grade Plumbing & Gas
07 3290 2245
admin@agradepg.com.au

Electrical

DC Electrical
1300 707 694
service@dceq.com.au

Fire & Water Damage, Glass repair

Network Assist
1300 007 050
admin@networkassist.com.au

Plumbing

Master Plumbing & Gas
0413 105 298
masterplumbing@hotmail.com

Electrical

Rural Air Con & Electrical
0407 079 159
info@ruralairconelectrical.com.au 

Fire & Water Damage, Glass repair

Network Assist
1300 007 050
admin@networkassist.com.au

Plumbing

Newks Plumbing
0418 800 018
newksplumbing@gmail.com

Electrical

Rural Air Con & Electrical
0407 079 159
info@ruralairconelectrical.com.au

Fire & Water Damage, Glass repair

Network Assist
1300 007 050
admin@networkassist.com.au

Plumbing

SE Plumbing
0428 132 779
admin@seplumbing.net.au

Electrical

Platinum Electricians
0418 746 796
gladstone@platinumelectricians.com.au 

Extreme Weather Events – Heat, Storms & Flooding

State Emergency Services (SES)
13 25 00