Pests and Rodents
Whilst every precaution is taken at the beginning and end of tenancies, sometimes pests are just unavoidable. If you are experiencing issues with pests during your tenancy, please contact your Property Manager directly for some helpful information.
Water Charges
If your rental property is water compliant and your lease agreement clearly states water usage charges are to be passed on, the landlord has the right to invoice you within a reasonable time-frame of each bill.
For more information, please refer to the RTA Water Charging Fact Sheet
Routine Inspections
Here at CBS Property Group, we like to conduct at least 2 Routine Inspections a year on each property. If you are unable to be home for the inspection, that is no trouble at all. We will gain access using our office set of keys. Please also make sure you leave a list of any maintenance or items you wish to bring to our attention..
If you are unsure of what is expected at a Routine Inspection, please refer to the information below which has been taken directly from the RTA website.
Cleaning and tidying
Routine cleaning (e.g. dusting, sweeping/vacuuming and cleaning kitchen and bathroom surfaces and extraction fans in bathrooms and laundries if applicable.
lawn mowing and gardening
tidying up outside areas (e.g. decks, patios)
Smoke Alarms
If you believe a smoke alarm is not working properly, please try dusting/vacuuming or changing the battery first. If this does not resolve the issue, please inform your Property Manager in writing as soon as possible.
Please do not remove the smoke alarm under any circumstances. Smoke alarms are installed into your home for the health and safety of all residents.
Misplaced or Lost Keys
If you are unable to access your property during business hours, you may come to our office and borrow our set of keys with proof of identity. Please make sure you phone and confirm there are keys available before coming to our office.
If you have locked yourself out after-hours, please contact a locksmith to assist you. This will be at your own expense.